Tech Impact is a nonprofit organization whose mission is to help other nonprofits use technology to better serve our community. Our services enable nonprofits to plan for, implement and effectively employ technology tools to achieve their organizational goals. We have offices in Philadelphia PA, Washington DC, Wilmington DE, and Las Vegas NV, and have been delivering services since 2003 to thousands of national and international nonprofit organizations. Tech Impact clients range from 5 to 600 staff and run primarily Windows-based software and Microsoft cloud technologies.
In addition to providing technical services to nonprofit organizations, Tech Impact runs workforce development programs to help young people learn in-demand skills to gain employment in the IT field.
Tech Impact is a mission-driven, dog loving, karaoke singing non-profit.
We are actively seeking qualified candidates to fill the following positions:
Role and Responsibilities This analyst will deliver onsite support to existing Tech Impact clients. This will include going onsite to install new PC’s, reload existing PC’s when necessary, assisting clients with software upgrades. This position will also assist other departments within Tech Impact to implement projects as assigned, including hosted services deployment. Preferred Skills The [...]
Role and Responsibilities This analyst will deliver remote support using remote management tools and provide help desk support to existing Tech Impact clients. The analyst will be part of a helpdesk phone queue and be required to close tickets and document solutions. The analyst will provide PC troubleshooting services via phone and remote desktop support [...]
Role and Responsibilities The Manager of Client Relations will provide customer support to key (high profile) Managed IT Support customers. This includes meeting with clients on a regular basis to review customer service levels; develop plans and budgets for upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs and data systems. The […]
Position Overview The ITWorks Job Developer’s primary responsibilities are coordinating efforts to assist our students in securing and retaining employment throughout the beginning of their career. We view their long term success as the best proof of the impact of our program. Though the program spans only 16 weeks, our commitment to the student does […]