Home » Jobs » Tech Impact » Technical Client Liason/Account Manager

Job Opening: Technical Client Liason/Account Manager

Role and Responsibilities

The Account Manager will provide customer support to existing Managed IT Support customers. This includes meeting with clients on a regular basis to review Help Desk ticket status and customer service levels; develop plans and budgets for upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs. In this role, the Account Manager is directly responsible for client retention and revenue generation.

Preferred Skills

The candidate must possess:
Superb organizational skills and ability to work independently
Excellent verbal and written communications skills
Excellent customer service skills
Ability to interface with technical team
Windows 7, 8 and 10 experience
MS Office and other standard office applications experience
Microsoft Office 365
Strong understanding of computer network configuration – LAN, WAN, Wireless – technical configuration is not required
MSP experience is preferred

Qualifications and Education Requirements

Must have own transportation

How to Apply

All candidates must submit a cover letter, resume, and current writing sample via the Zip Recruiter Posting.

Employment Policy

As an equal opportunity employer, Tech Impact embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, sex, gender identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.

Location: Washington, DC
Compensation: Competitive Salary and Generous Benefits Package
This is a non-profit organization