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Full-Service Managed IT

Our Managed IT Support is a comprehensive solution for all of your organization's IT needs. We provide full proactive support including patch management, monitoring, antivirus, and scanning along with unlimited access to our Help Desk during business hours. 

Through Tech Impact's 20+ year history, we have worked with over 10,000 nonprofits. What started out as scheduled tech support for regional nonprofits local to our headquarters in Philadelphia has now transformed to full-service, remote Managed IT operations that supports over 350 nonprofits and 9,000+ end users every day.

 

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What's Included

We support your team and infrastructure in eight key ways that address proactive maintenance, end user support, inventory, licensing, and more - all wrapped up into one monthly cost.

Help Desk Support

Unlimited access to our Help Desk for all users on staff. Our technicians work directly with your end users to solve all types of tech issues and are available M-F, 8AM - 8PM.

Patch Management

Management of critical security and system patches to all workstations, servers, and systems on the network to ensure IT systems and resources are properly managed and maintained.

Account Management

Assigned technology advisor meets regularly to review maintenance reports, discuss technology upgrades, assist with tech assessments and help prepare budgets.

Antivirus & Antispyware Protection

Defense against security threats including phishing, malware, and viruses automatically deployed via remote agents on users' devices.

Asset Inventory Management

Hardware and asset inventory management including desktops, laptops, and servers and assist with lifecycle management to ensure systems are always current.

Email System Management

Management and administration of email systems including Microsoft 365, Google Workspace or IMAP system including user management, mailbox support, file permission administration.

Software Licensing Control

Oversight of automatic renewal of software applications and maintenance of appropriate documentation.

Procurement Management

Assist with the selection of commercially rated equipment, order placement, tracking, and shipping, equipment returns, and sourcing and ordering of replacement parts.
View a Comprehensive List of Services Included
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Prime Time PBC Gets a Handle On Their Tech

The team at Prime Time PBC needed technology experts that were familiar with nonprofits. After a chance encounter with Tech Impact, they now feel confident and excited for their technology environment

 

Read Their Story

"From our very first talks with Tech Impact, we found them to be knowledgeable, responsive, thorough, professional, and good-humored. Access to this kind of resource is uncommon for nonprofits."

"It can be really unnerving to experience a security incident. it has been really comforting to have someone next to us to say ‘here’s the next step, here’s what we’re doing, and here’s what you need to do."