Traits You Need to Succeed in Customer Service
Why Consider a Career in Customer Service ?
Customer service is a crucial aspect of any organization that wants to succeed and significant investments of time and resources are made to recruit, train and retain individuals that can deliver exceptional customer service. For individuals interested in getting started with a career in customer service, job prospects are promising. In fact, the Bureau of Labor Statistics predicts that employment in this field will grow by 11% between 2016 and 2026.
How do you get started?
Our CXWorks program in Las Vegas and similar initiatives are invaluable to HR departments and are a good place to start if you want to develop the skills to become a top candidate. This article will explore the traits a customer service representative needs and discuss how enrolling in our free 8-week CXWorks training program can further enhance those skills.
Qualities of a Good Customer Service Representative:
- Communication skills: Customer service representatives should be able to communicate effectively with customers. They should have exceptional listening skills and be able to convey information in a clear and concise manner.
- Empathy: Customer service representatives should be able to put themselves in the customer's shoes and understand their concerns and needs. This helps build trust and rapport with the customer.
- Problem-solving skills: Customer service representatives should be able to identify and solve customer problems quickly and effectively. They should be able to think creatively and come up with solutions that meet the customer's needs.
- Positive attitude: Customer service representatives should have a positive attitude towards their work and customers. This helps build a positive customer experience and improves customer satisfaction.
Product knowledge: Customer service representatives should have a deep understanding of the products or services they are providing support for. This helps them answer customer questions accurately and confidently.
Why enroll in the CXWorks training program?
The CXWorks training program helps individuals develop the skills and qualities needed to stand out to organizations looking to provide exceptional customer service. Here are some ways that CXWorks helps develop these traits.
- Communication skills: CXWorks provides training on effective communication skills, including active listening and effective verbal and written communication.
- Empathy: CXWorks helps individuals develop empathy through training on active listening, emotional intelligence, and customer-centric thinking.
- Problem-solving skills: CXWorks provides training on creative problem-solving, decision-making, and critical thinking skills.
- Positive attitude: CXWorks helps individuals develop a positive attitude through training on self-awareness, emotional intelligence, and positive psychology.
- Product knowledge: CXWorks provides training on product knowledge, including features, benefits, and common customer questions.